Grimaldi – Shipping Policy

Thank you for choosing Grimaldi, your destination for luxury goods. This Shipping Policy outlines how we process, ship, and deliver orders placed through our online store, serving customers in the United Kingdom and worldwide. By making a purchase, you agree to the terms outlined below.

1. Order Processing Time

All orders are meticulously processed within 1–3 business days (excluding weekends and UK public holidays) after receiving your payment confirmation.

During peak periods or if an item is temporarily out of stock, processing may take slightly longer. Should this occur, we will promptly notify you via email at support@grimaldi.co.uk.

2. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive an email confirmation containing your tracking number.

Tracking information may take 24–48 hours to become active on the carrier’s website.

3. Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your location, order weight, and selected delivery method, with all prices displayed in GBP.

Estimated delivery times:

• United Kingdom: 2–5 business days
• European Union: 5–10 business days
• International (outside EU): 7–21 business days

Please note that these are estimates and not guaranteed delivery windows, as delays may occur due to customs or other factors.

4. Shipping Carriers

We partner with premium carriers, such as Royal Mail, DPD, UPS, and DHL (for international shipments), to ensure secure and timely delivery of our luxury products.

The carrier is selected based on the most efficient option for your location and order type.

5. International Shipping

We proudly ship to most international destinations.

Customs regulations, duties, taxes, and import fees vary by country and are the responsibility of the customer. Grimaldi is not liable for these charges. We recommend contacting your local customs office for details before placing an international order.

6. Delays and Lost Packages

Grimaldi is not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

If your package is delayed or appears lost:

• Check the tracking link provided in your confirmation email.
• If there is no update after several days, contact support@grimaldi.co.uk.

We will liaise with the carrier to investigate and resolve the issue promptly. If a package is confirmed lost, we may offer a replacement or refund at our discretion.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping details at checkout.

Grimaldi is not liable for packages delayed, lost, or returned due to incorrect or incomplete addresses. If a package is returned, additional shipping fees may apply for re-delivery.

8. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 7 days of delivery at support@grimaldi.co.uk, including:

• Your order number
• A description of the issue
• Photos of the damaged packaging or product

We will review your claim and may offer a replacement, repair, or refund, depending on the circumstances.

9. Split Shipments

For orders containing multiple luxury items, products may be shipped separately to expedite delivery.

You will receive separate tracking numbers for each parcel where applicable.

10. Order Changes and Cancellations

Our fulfilment process begins promptly after an order is placed. If you need to change or cancel an order, contact us immediately at support@grimaldi.co.uk.

While we strive to accommodate requests, we cannot guarantee modifications once an order has been processed or dispatched.

11. Unclaimed or Refused Deliveries

If a delivery is refused or unclaimed and returned to Grimaldi, the original shipping cost will not be refunded.

A re-delivery fee may apply if you request the order to be shipped again.

12. Contact Information

For any questions about this Shipping Policy or your order, please contact us at:

📧 support@grimaldi.co.uk
Grimaldi – Shipping Department
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom