Introduction

At Grimaldi, we are committed to ensuring your satisfaction with our luxury products. This Refund & Return Policy outlines the procedures and conditions for returning products purchased through our website at {{ shop.url }}. Please review this policy carefully before making a purchase.

1. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 14 days of delivery at support@grimaldi.co.uk. You may be required to provide photos or videos as proof of the issue. In such cases, we will provide a replacement or issue a full refund at no additional cost, including return shipping fees.

2. Lost or Missing Packages

If your order is lost or fails to arrive during shipping, we will send a replacement free of charge. However, if the loss is due to an incorrect or incomplete address provided by the customer, we are unable to offer a refund or free reshipment.

3. Change of Mind Returns

Due to the bespoke nature of our luxury products and for hygiene reasons, we do not accept returns if you change your mind after receiving the product. Please ensure you are certain of your purchase before ordering.

4. Return Shipping Costs

• If the return is due to a damaged or incorrect product, Grimaldi will cover the return shipping costs.
• If the return is due to customer error (e.g., ordering the wrong item or size), the customer is responsible for the return shipping costs. The specific cost will depend on the chosen courier or shipping service.

5. Refund Process

Once the returned item is received and inspected at our facility, your refund will be processed within 7–10 business days using the original payment method. You will be notified via email once the refund has been issued.

6. Conditions for Returns

• Returns must be initiated within 14 days of delivery.
• Items must be unused, in their original packaging, and in resalable condition.
• Custom or personalized items are non-returnable unless damaged or incorrect.
• Please contact support@grimaldi.co.uk to initiate a return and receive instructions.

7. Return Address

Please send all returns to:

📦 GRIMALDI LUXURY LIMITED
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

8. Contact Information

For any questions or assistance regarding returns or refunds, please reach out to us at:

📧 support@grimaldi.co.uk
🏢 GRIMALDI LUXURY LIMITED
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom